Terms of Service
Emma Clarke Ltd — Personalised Voice Message Service
Last updated: 16th April 2026.
1. About These Terms
These terms govern your use of the personalised voice message service offered by Emma Clarke Ltd ("I", "me", "my") through messages.emmaclarke.com ("the Site"). By placing a booking, you ("you", "the Customer") agree to these terms in full.
Emma Clarke Ltd is a company registered in England and Wales. Registered address: Beehive Lofts, Beehive Mill, Jersey Street, Manchester, Greater Manchester, M4 6JG, United Kingdom.
Contact: emma@emmaclarke.com
2. The Service
I offer three types of personalised voice recording:
Personal Message (£85) — a bespoke audio message up to 90 seconds long, delivered as an MP3 file, for private personal use.
Bespoke Message (£150) — an extended audio message up to 3 minutes long, delivered as an MP3 file, for private personal use.
Business (from £250) — professional voicemail greetings, on-hold messages, event introductions, corporate welcomes or similar, delivered as an MP3 file under a commercial licence.
Pricing, duration and inclusions may be updated from time to time. The price and terms applicable to your booking are those displayed at the time of booking.
3. Booking Process
Bookings are submitted via the booking form on the Site. Submitting a booking request does not create a binding contract — it is a request that I review before accepting.
I will review your request within 48 hours (excluding weekends and public holidays) and confirm whether I can accept it. A binding contract is formed only when I confirm acceptance in writing and you have made payment in full.
Payment is collected via a secure payment link sent after I have accepted your request. Work begins only once payment has cleared.
4. Your Responsibilities: Brief and Pronunciation
4.1 Providing a complete brief
Your brief should be final and complete at the time of booking. Please provide all names, nicknames, relevant details, tone preferences, and any other information that will help me create the recording you want.
4.2 Pronunciation guidance
You are responsible for providing accurate pronunciation guidance for any words that may be ambiguous or unfamiliar. This includes but is not limited to:
Names of people (including nicknames, diminutives, and family variations)
Names of places
Brand names and product names
Technical terms, medical terms, and jargon
Acronyms and initialisms (and whether each letter is spoken separately or as a word)
Foreign language words or phrases
Any word with multiple accepted pronunciations
Words that are spelled one way but pronounced another
Please submit pronunciation guidance in writing at the time of booking using phonetic spelling, rhyming words, or audio examples where helpful. If you're unsure whether a word needs guidance, please flag it — I would rather check than guess.
4.3 Remake fees for incorrect pronunciation
If I record your message using the pronunciation you have provided and it later transpires that the pronunciation was incorrect or not as you intended, a remake fee will apply:
Personal Message remake: £40
Bespoke Message remake: £60
Business recording remake: quoted separately based on scope
Remakes required due to my own error (for example, mispronouncing a word despite accurate and clear guidance from you) are free of charge.
In the absence of specific guidance from you, I will use my professional judgement and the most commonly accepted pronunciation. Any subsequent remake requested in these circumstances will attract the standard remake fee.
4.4 Changes to the brief after booking
If you need to make changes to names, details, or content after I have recorded but before delivery, a re-record fee may apply depending on the extent of the changes. Minor tweaks to a single word or phrase may be accommodated at no charge at my discretion. I will let you know before incurring any additional charge.
5. Delivery
5.1 Timelines
Standard delivery timelines are:
Personal Message: within 5 business days
Bespoke Message: within 7 business days
Business recording: within 10 business days
Timelines begin from the point at which I have confirmed your booking and have received: (a) full payment, and (b) all necessary information including pronunciation guidance. Incomplete briefs will delay delivery.
5.2 Format and method
Recordings are delivered as MP3 audio files, sent to the email address you provide. Business recordings may be delivered in alternative audio formats by prior arrangement.
5.3 Rush orders
I will consider rush requests on a case-by-case basis. A rush fee may apply. Please flag any urgency at the point of booking — rush requests made less than 48 hours before your desired delivery date cannot be guaranteed.
6. Use of Recordings
6.1 Personal and Bespoke Messages — private use only
Recordings commissioned as Personal Messages or Bespoke Messages are licensed for private, personal use only. They may not be:
Published, broadcast, or shared on public platforms including social media, podcasts, websites, video-sharing platforms or streaming services
Used for commercial purposes of any kind
Used as source material for artificial intelligence training, voice synthesis, voice cloning, text-to-speech systems, or any form of machine learning
Edited, remixed, altered, or combined with other audio without my prior written permission
Redistributed, resold, licensed to third parties, or made available for download to anyone other than the original Customer and the intended recipient(s)
6.2 Business recordings — commercial non-broadcast licence
Business recordings are delivered with a commercial non-broadcast use licence, the specific scope of which (including permitted platforms, territory, and duration of use) will be agreed in writing prior to recording. Any use outside the agreed scope requires a further licence and additional fee.
6.3 Watermarking
All recordings are protected by inaudible audio watermarking technology. This does not affect listening quality but allows identification of the source if a recording is found to have been distributed, republished, or used in breach of these terms.
6.4 Breach of licence
If a recording is used in breach of these terms, I reserve the right to seek legal remedy including injunctive relief and damages. Unauthorised use of a recording for AI voice synthesis, voice cloning, or machine learning training is a particularly serious breach and will be pursued accordingly.
7. Content I Will Not Record
I reserve the right to decline any request at my sole discretion. In particular, I will not record content that is:
Offensive, discriminatory, hateful, or harassing toward any individual or group
Sexually explicit or suggestive
Politically partisan or intended to influence elections
Intended to embarrass, upset, mock, deceive, or cause harm to the recipient or any third party
An impersonation of a real, identifiable person (other than myself) without clear consent from that person
Misleading or likely to facilitate fraud
In breach of any third party's intellectual property rights or contractual rights
A reading of copyrighted material (songs, poems, book extracts, scripts) without evidence of the necessary licence
Requested as training data for artificial intelligence, voice synthesis, voice cloning, or machine learning
Anything that breaches anyone else’s Intellectual Property
If I decline your request, you will receive a full refund within 7 business days. No reason need be given for declining.
8. Cancellations and Refunds
8.1 Your right to cancel (Consumer Contracts Regulations)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK consumers have the right to cancel certain contracts within 14 days without giving a reason.
Because personalised recordings are custom-made to your specifications, by confirming your booking and requesting that I begin work, you expressly waive your right to cancel once work has started. This waiver is recorded via the confirmation checkbox at the booking stage.
If you cancel before I have begun recording, you will receive a full refund.
If you cancel after I have begun recording but before delivery, you may be charged a proportion of the fee reflecting work already undertaken (typically 50% of the booking price).
8.2 Refunds after delivery
Once a recording has been delivered, refunds are at my discretion. If you are unhappy with a delivery, please contact me within 14 days of receipt and describe the issue. I will always try to put things right, which may include a re-record, a partial refund, or a full refund depending on the circumstances.
8.3 Refunds if I decline
If I decline your request, a full refund will be issued within 7 business days. If payment has not yet been taken, no charge will apply.
8.4 Refunds if I cannot deliver
If I am unable to deliver your recording for reasons within my control (illness, technical failure, scheduling issues) and we cannot agree an acceptable revised timeline, you will receive a full refund.
9. Confidentiality
I treat the content of personal messages with discretion and will not share, discuss, publish, or republish them.
I may occasionally refer to the fact that I have recorded a message in general marketing terms (for example, "I recently recorded a wedding message that went down beautifully"), without disclosing specific content, names, or identifying details. If you would prefer I did not reference your booking in any form, please let me know at the point of booking and I will not do so.
With your prior written permission, I may quote anonymised testimonial-style reactions from you or the recipient. I will never publish such quotes without asking first.
10. Intellectual Property
All copyright and other intellectual property rights in the recordings I create remain with Emma Clarke Ltd. What you receive is a licence to use the recording on the terms set out in Section 6, not ownership of the recording itself.
You grant me the right to reproduce, store and deliver the recording to you, and to retain a master copy for my own records.
11. Liability
11.1 Consumer rights
Nothing in these terms excludes or limits any rights you have under UK consumer law that cannot lawfully be excluded or limited, including your statutory rights under the Consumer Rights Act 2015.
11.2 Limitation of liability
Subject to Section 11.1, my total liability to you in respect of any booking (whether arising in contract, tort, or otherwise) is limited to the amount you paid for that booking.
I am not liable for any indirect, consequential, or special losses, including loss of enjoyment, disappointment of recipients, loss of business, or loss of opportunity.
11.3 No guarantees of reaction
While I will always do my professional best to produce a recording that meets your brief, I cannot guarantee any particular emotional reaction from the recipient. Every person is different, and how a message lands is beyond my control.
12. Data Protection
I process personal data (your name, email address, and the contents of your brief) only for the purpose of fulfilling your booking and related communications. Your data is not shared with third parties except as necessary to take payment (via Stripe or PayPal) and deliver the recording.
I retain booking records for 6 years for tax and accounting purposes, after which they are securely deleted. You have the right to request access to, correction of, or deletion of your personal data at any time by contacting emma@emmaclarke.com.
Full details are set out in my Privacy Policy, available at [PRIVACY POLICY URL].
13. Changes to These Terms
I may update these terms from time to time. The version that applies to your booking is the version published on the Site at the time you place your booking. Material changes to these terms will not be applied retrospectively to bookings already confirmed.
14. Governing Law and Jurisdiction
These terms are governed by the laws of England and Wales. Any dispute arising under or in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, save that if you are a UK consumer, you retain your statutory right to bring proceedings in the courts of the jurisdiction in which you are domiciled.
15. Contact
Questions about these terms, or about any booking, should be sent to:
Emma Clarke Ltd Beehive Lofts, Beehive Mill Jersey Street Manchester, Greater Manchester, M4 6JG United Kingdom
Email: emma@emmaclarke.com
These terms were last updated on 16th April 2026. Please review them before placing any booking.